Refund Policy

At hypenox.shop, we are committed to providing excellent customer service and ensuring your satisfaction. This policy explains when you may qualify for a refund, replacement, resend, or return.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in your dispute being rejected.

✅Eligible for Refund, Replacement or Resend

  1. Order Delays
    • USA: Eligible after 45 days from shipment departure.
    • Brazil: Eligible after 110 days due to customs processing.
    • Other countries: Eligible after 100 days for selected shipping methods.

    Please contact your local postal service before submitting a claim, as delays may result from failed delivery attempts or incorrect addresses.

  2. Orders Not Received
    • No refund or resend if tracking shows the parcel was delivered.
    • If tracking does not show delivery, a non-delivery certificate from your local post office may be required.
  3. Damaged Products
    • Full refund or replacement for severely damaged items.
    • Partial refund may be offered for minor cosmetic damage.
    • Packaging damage alone does not qualify for a refund.
    • Electronic product claims must be submitted within 30 days of delivery.
  4. Incorrect or Missing Products
    • Full refund or replacement for incorrect products.
    • Replacement or partial refund for missing accessories or parts.
    • For sizing disputes, please provide a photo showing the product measurements.
  5. Order Cancellations
    • Orders canceled before processing or shipment are eligible for a full refund.
    • Customized or pre-order items cannot be canceled once payment has been completed.

📩How to Submit a Claim

To help us process your request quickly, please provide:

  • Clear photos or videos of damaged or incorrect products.
  • Screenshots of any relevant communication, including dates.
  • The returned product if requested by our support team.

⚠️Important Notes & Exceptions

  1. Dispute Deadline
    Claims should be submitted within 7 days of the delivery date or expected delivery date.
  2. Force Majeure
    We are not responsible for delays caused by events beyond our control, including:
    • Natural disasters
    • Pandemics or epidemics
    • Customs inspections or delays
    • War, civil unrest, or government actions
  3. Shipping Restrictions
    Refunds or disputes are not available for shipping methods that do not provide tracking.
  4. Delivery Restrictions
    Some high-risk destinations may not qualify for refund or resend requests due to delivery limitations.
  5. Returns
    • Returns require prior authorization.
    • Unauthorized returns cannot be processed.
    • Approved returns must be shipped within 30 days after delivery.
  6. Service-Based Products
    Digital or service-based purchases, including packaging or photography services, are non-refundable once completed.
  7. Non-Eligible Claims
    • Change of mind.
    • Product appearance differs from expectations without defects.
    • Customs-related delays.
    • Incorrect shipping address supplied by the customer.
    • Ordering the wrong item.

📌Additional Information

  • No disputes can be submitted once an order is marked as Closed.
  • Some economy shipping methods may not qualify for dispute protection.
  • Returns are only accepted at approved warehouse locations.
  • Claims relating solely to odors, deleted tracking history, customs inspections, or similar issues may not qualify for refunds.

💬Need Help?

If you are unsure whether your order qualifies for a refund, replacement, or resend, our customer support team is happy to help.

Email: support@hypenox.shop

Thank you for shopping with hypenox.shop. We appreciate your trust and will do our best to ensure a smooth shopping experience.